Philadelphia Gas Works

Bilingual Call Center Representative (Spanish/English, Mandarin Chinese/English, Russian/English)

US-PA-Philadelphia
ID
2017-1339
Employment Status
Regular/Full Time
Category
Customer Service/Support
Department
Customer Affairs

Overview

 

 

WE ARE ACCEPTING APPLICATIONS FOR BILINGUAL Call Center REPRESENTATIVES (MANDARIN/ENGLISH); (SPANISH/ENGLISH) & (RUSSIAN/ENGLISH)

 

 

  

The Customer Service Representatives in our Telephone Call Center handle customer inquiries regarding billing, service, collection, and emergency calls. They process emergency and gas leak orders along with service requests.

 

Customer Service Representatives provide customer information related to billing, collection, and the tariff, etc., and also accept and process applications for gas service.

 

Our Telephone Call Center is open 24 hours a day - 7 days a week, as such, Customer Service Representatives are assigned to various shifts.  Starting times for Customer Service Representatives vary according to shift assignment.  The main hours of operation are 8:00 am to 6:00 pm Monday through Friday.  Nights, weekends, and holidays could be required.

Responsibilities

Receive customer inquiries by phone in an efficient, professional, and courteous manner;
 
Communicate effectively (oral & written) with our customers;
 
Process emergency gas leak orders and appliance service order requests;
 
Answer billing, product, and service inquiries and general information calls;
 
Process credit extensions, repayment agreements, and monthly budget plans;
 
Assist customers with Energy Programs such as LIHEAP, CRISIS, UESF grants, and Weatherization;
 
Issue service turn-on, transfer of gas, and shut off requests from customers;
 
Discuss company policies to resolve billing problems, payment questions, and complaints.

Qualifications

High School diploma or equivalent.
 
Must be able to fluently commincate (oral & written) in Spanish, Mandarin, or Russian and English. Verbal skills will be assessed.
 
Experience in customer service industry; call center experience strongly preferred.
 
Familiarity with MS Windows and Microsoft Office Suite.
 
Competency in computer navigation skills.
 
 
Demonstrated mathematical aptitude, typing skills, and the ability to use a calculator.
 
Must be able to pass both manual and computer-based pre-employment testing.

Candidates selected for hire, must be able to pass a pre-employment physical; including screening for narcotics and alcohol.  This position is subject to random narcotic and alcohol screenings. 
 
Candidates hired for this position, must be able to complete the mandatory 9 weeks of paid training;
 
This position has a one (1) year probationary period;

This is a Union Position.
Salary is $14.43 per hour - non-negotiable
PGW Offers free benefits after 90-days 

Residency Requirement:
All employees of the Philadelphia Gas Works (PGW) must live in the City of Philadelphia for the duration of their employment. If a candidate does not live in the City of Philadelphia at the time of hire, he/she must move into the city within twelve (12) months of his/her hire date.
 
While we appreciate all responses, only those who are uniquely qualified will be contacted.

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