Call Center Representatives handle customer inquiries regarding billing, service, collection, and emergency calls. They process emergency and gas leak orders along with service requests. Call Center Representatives provide customer information related to billing, collection, and the tariff, etc., and also accept and process applications for gas service. Call Center Representatives are assigned to various shifts as the Call Center is open 24 hours a day-7 days a week. Starting times for Call Center Representatives vary according to shift assignment. The main hours of operation are 8:00 am to 6:00 pm Monday through Friday. Nights, weekends, and holidays could be required.