Philadelphia Gas Works
The Philadelphia Gas Works (PGW) is the largest municipally-owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers. From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today. As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth. PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region.
Make a difference in your future – Become part of the PGW Team!
Contractor - Customer Service Trainer - 12 Month contract - ability to extend
Call Center Operations -
The Customer Service Trainer facilitates the building of an effective employee development and training organization within Customer Affairs. The incumbent is responsible for administering, developing, organizing and conducting divisional training programs for Customer Affairs staff in all units up to the supervisory level. In addition, the Customer Service Trainer develops and designs training manuals that are required for the proper explanation and resolution of all phases of the Company’s operation that could affect customers.
Acts as supervisor for new hires during initial training period.