Philadelphia Gas Works

Contractor - Energy Efficiency & Customer Programs Analyst

Customer Programs Department
Employment Status
Customer Service/Support
Job Locations
ADP Department #
Customer Programs Department [68]


Contractor - Energy Efficiency & Customer Programs Analyst 

Contract Length - 2 - 2.5 years 


  • Develop all program specific reporting materials to ensure PGW compliance with PA Utility Commission orders; prepare analyses and documentation for annual plans and progress reports filed with the PUC.
  • Coordinate day to day activities of contractors to ensure program compliance with contractual requirements, program requirements, and applicable regulations.
  • Assist in developing partnerships with relevant external stakeholders and programs to provide more comprehensive energy-efficiency and customer services to PGW’s residential customers.
  • Lead the Request for Proposal (RFP) processes for externally sourced functions.
  • Oversee program and contractor evaluations; prepare, analyze and report on findings making appropriate recommendations for program improvements
  • Administers policies and procedures that define the key indicators for determining eligibility for PGW’s energy efficiency programs.
  • Prepare, analyze and report on findings making appropriate recommendations for program improvements.
  • Keep abreast of changes in federal, state and local regulations and recommend changes/updates for policies & procedures in order to ensure the program remains in compliance operating in an efficient and effective manner.
  • Research and implement emerging residential customer satisfaction concepts/programs and utility best practices to anticipate and meet customer needs.
  • Perform other special projects and assignments as requested.


  • Bachelor's degree in Public Policy, Business Administration, Environmental Studies, Architecture or other related fields of study. Other fields of study will be accepted with appropriate experience. Advanced degree preferred.
  • Strong presentation skills and the ability to present both large and small groups.
  • Client relationship management experience with the ability to build and maintain client and industry relationships.
  • 1 to 3 years of directly related experience working with the utility industry; experience with energy-efficiency improvement work in the residential and/or commercial sectors is strongly preferred.
  • Must have interpersonal skills with the ability to negotiate and influence others in the best interest of PGW while maintaining professional effective business relationships
  • Advanced proficiency in the use of Microsoft Office
  • Strong problem solving and analytical skills with the ability to develop creative solutions on the spot.
  • Self-starter with the ability to work independently and exercise sound business judgment, with limited supervision.
  • Strong leadership, verbal, written and interpersonal skills
  • Excellent organizational management skills with the ability to handle multiple tasks simultaneously and usually under short deadlines
  • PA License and clean driving record


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