Philadelphia Gas Works

Contractor - Analyst - Public Utility Complaint Consultant

Customer Review
ID
2021-1596
Employment Status
Temporary
Category
Customer Service/Support
Job Locations
US-PA-Philadelphia
ADP Department #
Customer Review [21]

Overview

Contractor - Analyst - Public Utility Complaints  

 

Responsibilities

  • Analyzes the root causes of utility complaints, including those subject to administrative agency adjudicatory proceedings. Apply analysis and research skills to proactively identify patterns and opportunities to correct and minimize number of complaints.
  • Review and analysis of administrative agency orders and decisions, including those of adminstrative law judges in order to provide recommendations regarding corrective practices, or appeal options.
  • Review and analysis of identify theft complaints to provide recommended action.
  • Remotely attend Pennsylvania Public Utility Commission Public public meetings in order to keep abreast of changes and provide updates of activities.  
  • Other assignments as needed.

Qualifications

  • Bachelors’ Degree, advanced degree preferred
  • 3-5 years experience within a regulated environment
  • Must have excellent verbal and written communication skills with the ability to develop detailed analytical reports

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