Systems Engineering and Desktop Support
Manages efforts that assist application developers with problem determination, system and application tuning, sufficient resources for their short- and long-term growth including but not limited to:
-Providing appropriate hardware/software resources, technical consulting and performance analysis
skills to the application development and business applications groups
-Managing, identifying, and resolving hardware and software technical problems and malfunctions
for enterprise wide systems
-Performing capacity planning, workload modeling/prediction, and identifying solutions through
constant interfacing with appropriate management levels, clients, departments, and vendor
Develop and continuously review procedures Systems administration to ensure a stable performance environment for all enterprise systems providing necessary infrastructure for PGW to meet its business needs including but not limited to:
-Setting and maintaining standards for enterprise server, desktop systems and network security
-Minimizing client productivity loss caused by technology outages by alerting management, help
desk team, and other IS groups when sensitive issues arise or a major problem is suspected
-Ensuring PGW's clienUserver technology keeps pace with new products and industry directions.
Manage partnerships and alliances with key IS suppliers and consultants including but not limited to:
-Maintaining reliable vendor sources and coordinating multiple vendor solutions and integration to
ensure information can be shared between systems of different vendors; interviews vendors to gain
information on products and technological conditions, production methods, quality control, delivery
schedules and general ability to serve PGW.
-Resolving differences with vendors including material not in conformance with required
specifications such as incorrect pricing, terms, delivery dates and contract conditions to ensure a
cost-effective and efficient infrastructure environment.
Manage the coordination of direct reports in the preparation, documentation and participation in Disaster Recovery and Business Continuity initiatives. This includes the routine maintenance of offsite documentation and media required for the recovery process as well as preparation for and participation in Disaster Recovery tests and post-test reporting.
Monitor subordinate project teams work activities by developing project timelines, milestones and analyzing impact, determine priorities of activities, making work assignments, monitors projects. and providing direction and assistance as required.
Ensure subordinates are properly trained and adhere to company policies, practices and procedures including collective bargaining agreement when applicable.
Finance & Accounting
Allocate project budgets consistent with PGW's strategic and operating plans. Develops justification for all capital projects and monthly justification for all variances for the operating budget. Assists with the budget development process and manages the spending for area of responsibility for both operating and capital budgets.
Interface with Purchasing and Accounting as necessary to place new orders and resolve billing issues.
Other Related Functions
Ensure all Systems Engineering and Desktop infrastructure projects align with PGW and IS Strategic Plans; works with IS Senior Team to develop , monitor and maintain systems that ensure alignment throughout implementation of the project. Anticipates and identifies issues inhibiting the attainment of project goals to develop and implement corrective action.
Perform other special projects and assignments as directed.